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Section 1: Welcome to MCFI

About This Handbook

Welcome to Mission Critical Facilities International MCFI. This handbook is a general guide to working at MCFI — covering policies, expectations, and ...

Section 1: Welcome to MCFI

Mission & Values

Our Mission To deliver mission-critical data center power and cooling infrastructure with unmatched care, professionalism, and creativity — keeping ou...

Section 1: Welcome to MCFI

A Note from Leadership

Welcome to the team. You're joining a group of data center infrastructure professionals who care deeply about doing the work right. Whether you're sou...

Section 2: Guiding Principles

Equal Employment Opportunity

MCFI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran st...

Section 2: Guiding Principles

Inclusion & Belonging

Our field crews and office teams come from a wide range of backgrounds — military, trades, engineering, manufacturing, and operations. That diversity ...

Section 2: Guiding Principles

Reasonable Accommodations

If you need a reasonable accommodation for a disability, religious practice, or pregnancy-related condition, contact People Operations at hr@mcfi.exam...

Section 2: Guiding Principles

Anti-Harassment

MCFI prohibits harassment of any kind, including sexual harassment, on MCFI property, at client sites, in hotels during deployments, and in all work-r...

Section 2: Guiding Principles

Ethical Standards & Client Conduct

On client sites you represent MCFI and our client simultaneously. Hold yourself to the higher of the two standards. Gifts, meals, and entertainment - ...

Section 2: Guiding Principles

Whistleblower Protections

Employees who report suspected illegal activity, safety violations, fraud, or ethics concerns in good faith are protected from retaliation — period. Y...

Section 3: Employment Administration

At-Will Employment

Employment with MCFI is at-will. Either you or the company may end the employment relationship at any time, with or without cause or notice, subject t...

Section 3: Employment Administration

Employee Classifications

MCFI employees are classified along two dimensions: By schedule Classification Hours Benefits-eligible? --- --- --- Full-time 30+ hrs/week ...

Section 3: Employment Administration

Working Hours & Shift Coverage

Spicewood office hours: Monday–Friday, 7:30am–4:30pm CT, with a 1-hour unpaid lunch. Field crews: Shift schedules are set by the project and may inclu...

Section 3: Employment Administration

Field Deployments & Travel

Most MCFI technical roles include travel to client data centers nationwide. Typical deployments run 1–3 weeks, with occasional longer commissioning ca...

Section 3: Employment Administration

Remote & Hybrid Work (Office Roles)

Eligible office roles engineering, project management, accounting, sales operations may work hybrid with a minimum of two days per week in the Spicewo...

Section 3: Employment Administration

Performance Evaluations

Formal performance reviews occur annually in January. Project-based performance feedback is provided at the close of each deployment. Annual review co...

Section 3: Employment Administration

Separation

Employees who voluntarily resign are asked to provide at least two weeks' written notice to your supervisor and People Operations. On your last day - ...

Section 4: Compensation

Timekeeping & Job Codes

Non-exempt employees log hours daily in the MCFI timekeeping portal against the correct project job code. Daily expectations - Clock in at the start o...

Section 4: Compensation

Compensation Program

Base pay is determined by: - Role and responsibility level - Years of relevant experience - Certifications held NFPA 70E, OSHA 30, CDCDP, manufacturer...

Section 4: Compensation

Overtime & Call-Out Pay

Overtime Non-exempt employees earn 1.5x their regular rate for hours over 40 in a workweek Sunday–Saturday. PTO and holiday hours do not count toward ...

Section 4: Compensation

Travel Per Diem

When deployed away from Spicewood, employees receive a daily per diem for meals and incidentals: Day type Rate --- --- Full travel day on-site ...

Section 4: Compensation

Paycheck & Direct Deposit

Paychecks are issued bi-weekly on Fridays via direct deposit. The pay period covers the prior two weeks Sun–Sat. Pay stubs - Available in the employee...

Section 4: Compensation

Expense Reimbursement

Business expenses outside per diem are reimbursed via the expense portal. Reimbursable - Rental car fuel, tolls, parking - Project supplies and small ...

Section 5: Benefits

Benefits Overview

Full-time MCFI employees are eligible for the following benefits. Coverage begins the first of the month following 30 days of employment. Benefit MC...

Section 5: Benefits

Health, Dental & Vision

Medical — Two options through Blue Cross Blue Shield of Texas: - PPO Plan — Lower deductible, copays for office visits, broader network flexibility - ...

Section 5: Benefits

Retirement / 401(k)

Employees are eligible for the MCFI 401k plan after 60 days of employment. Match - MCFI matches 100% of the first 4% you contribute. - You must contri...

Section 5: Benefits

Employee Assistance Program

The Employee Assistance Program EAP is free, confidential, and available to you and household family members from your first day. What it covers - Up ...

Section 5: Benefits

Certifications & Training

MCFI reimburses 100% of the cost of approved industry certifications and training: - Safety: NFPA 70E, OSHA 10/30, First Aid/CPR - Industry: CDCDP, AT...

Section 6: PTO & Leaves

Holidays

MCFI observes 8 paid holidays: Holiday Observed --- --- New Year's Day January 1 Memorial Day Last Monday of May Independence Day July 4...

Section 6: PTO & Leaves

Paid Time Off

Full-time employees accrue PTO based on tenure: Years of service PTO per year Accrual per pay period --- --- --- 0–2 years 15 days 4.62 hrs...

Section 6: PTO & Leaves

Sick Leave

Full-time employees receive 6 paid sick days per calendar year, separate from PTO. Sick leave does not carry over. Use sick leave for - Your own illne...

Section 6: PTO & Leaves

Bereavement

Paid bereavement leave is available when a family member passes away: Relationship Paid days --- --- Spouse, child, parent, sibling Up to 5 da...

Section 6: PTO & Leaves

FMLA & Personal Leave

Eligible employees may take up to 12 weeks of unpaid FMLA leave in a 12-month period for: - A serious health condition - Caring for an immediate famil...

Section 7: Safety & Site Conduct

General Safety Expectations

Safety is the first value at MCFI. Every employee — from new hire to crew lead — has stop work authority. If you see an unsafe condition: 1. Stop the ...

Section 7: Safety & Site Conduct

Personal Protective Equipment

Required site PPE includes: Item Standard --- --- Safety glasses ANSI Z87.1 Steel-toe boots ASTM F2413 Hard hat ANSI Z89.1 in constructi...

Section 7: Safety & Site Conduct

Lockout / Tagout

All work on potentially energized electrical or mechanical equipment requires Lockout/Tagout LOTO per OSHA 29 CFR 1910.147. The MCFI LOTO sequence 1. ...

Section 7: Safety & Site Conduct

Arc Flash & Electrical Safety

Work on energized equipment 50V and above requires: - An Energized Electrical Work Permit EEWP approved by the site safety lead - An arc flash boundar...

Section 7: Safety & Site Conduct

Incident & Near-Miss Reporting

Report all of the following: - Injuries any first aid or beyond - Equipment damage - Property damage - Near-misses close calls with no injury or damag...

Section 7: Safety & Site Conduct

Client Site Conduct

On client sites, treat the facility and staff with the same care you'd want for your own. Always - Sign in and out per site procedures - Wear your MCF...

Section 8: Workplace Practices

General Conduct

Treat coworkers, clients, and vendors with respect — every interaction, every shift. Examples of conduct that may lead to discipline - Harassment, bul...

Section 8: Workplace Practices

Open Door Policy

If you have a concern, suggestion, or disagreement, raise it. Suggested order 1. Your supervisor or PM — most issues resolve here 2. Their manager — i...

Section 8: Workplace Practices

Attendance

Be on-site and ready at your scheduled start time. "Ready" means PPE on, tools staged, and present at the morning toolbox talk. If you'll be late or a...

Section 8: Workplace Practices

Technology & Tools

MCFI-issued laptops, phones, tablets, and tools are for business use. Do - Keep devices physically secure locked when away, never in checked baggage -...

Section 8: Workplace Practices

Client Confidentiality & NDAs

All client information is confidential, including: - Site locations and access procedures - Equipment lists, serial numbers, and configurations - Floo...

Section 8: Workplace Practices

Social Media

Social media is part of life — here's where the line is. Never post - Photographs of client data center interiors, equipment, racks, or staff - The na...

Section 9: Closing & Acknowledgment

Acknowledgment of Receipt

By signing the acknowledgment form in the employee portal, you confirm that: - You have received the MCFI handbook - You understand it is a guideline,...

Section 9: Closing & Acknowledgment

Who to Contact

Save these numbers in your phone before your first deployment. Need Contact Hours --- --- --- People Operations / HR hr@mcfi.example · 512-5...